*This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish preferred not mandate * *MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, elevate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college. Knowledge of Apple iOS. #J-18808-Ljbffr
...and Team SpiritDemonstrate Integrity and AuthenticityBe Nice and Have Fun Position Overview:Each Redwood Neighborhood has an Apartment Maintenance Technician whose primary responsibilities involve performing routine and general maintenance on the facilities, buildings,...
...experience: Check in with guests and make sure they are enjoying themselves Have a side of smile: Help customers order their favorite McDonald's menu items and/or make menu recommendations Focus on the food: Prepare and present delicious food Ensure a memorable visit...
...skill and efficiency. POSITION OVERVIEW The Accountant/Bookkeeper will join an important team responsible for the day-to-day accounting... ...lift up to 15 pounds at times. Must be available to work weekends BENEFITS: ~401(k) Plan ~ Medical Insurance ~...
...Job Description Job Description NOW HIRING: Experienced HVAC Maintenance Technician Location: North Austin, TX Looking for steady work with a great schedule? Join our team servicing apartment communities in South Austin. Enjoy a work-life balance with NO on...
PFG Customized is seeking a CDL A Food Service Route Delivery Driver to safely deliver food and supplies to national and regional restaurant and retail chains. In this fast-paced, physically demanding role, youll operate refrigerated tractors and trailers, complete multi...