Store Manager – Multi-Unit Retail Operations (The UPS Store Network)Long Island & NYCPay: Competitive, based on experience12-Location, High-Performing Franchise NetworkWe’re a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.This is a long-term career role with real advancement — not a typical retail job.Why This Opportunity Stands OutYou’ll step into an organization with:A dedicated support structure (Ops Manager + Unit Managers)Strong training, coaching, and development programsClear operational standards, systems, and KPIsConsistent mentorship and real visibility into multi-unit operationsGrowth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops rolesWhat You’ll Be Responsible ForLeadership & Team DevelopmentCoach, train, and mentor team members to hit performance goalsBuild an accountable, engaged, high-energy cultureParticipate in hiring, onboarding, and ongoing coachingOperational ExcellenceOversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy ReturnsMaintain store standards, compliance, and cleanlinessExecute daily workflows and ensure smooth store operationsSales & Customer ExperienceDrive upselling, engagement, and customer satisfactionImprove key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)Ensure every customer receives a premium UPS Store experienceBusiness & Performance ManagementAnalyze performance reports and implement improvementsControl labor, supplies, inventory, and operational costsSet daily priorities and maintain strong store executionWho Thrives in This RoleYou may come from:Retail managementHospitality or service leadershipLogistics or shipping operationsCustomer service leadershipAssistant manager or manager roles in fast-paced environmentsIdeal candidates are:Strong communicatorsNaturally great coachesConfident decision-makersKPI-drivenPositive, reliable, and customer-focusedWhat We OfferA structured, supported management environmentA high-performing, well-resourced networkClear career path & opportunities for advancementTraining, coaching, and ongoing developmentCompetitive pay based on experienceReady to Lead With Us?If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.Apply today or message us to learn more.
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